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For purposes of this Policy, "you", "your", "customer", "user" and similar terms mean an account holder or user with Flash Wireless. "Flash Wireless", "we", "us", "our" and similar terms mean Flash Wireless, LLC and its affiliates doing business as Flash Wireless.
This Policy also applies to our use of what our industry calls "Customer Proprietary Network Information" ("CPNI"). CPNI relates to the use of Flash Wireless voice services. It includes the length of calls, the phone numbers that customers call and similar information. CPNI does not include personal information, such as name, telephone number and e-mail address.
This Policy applies to all of our products, services, and websites ("Services"). A few of our Services may be covered by different privacy policies and in the event of a conflict between the two, the product or service specific policy governs. For example, we may have a separate policy or agreement for certain products, services or brands. We may also give you extra notices about your personal information. Your personal information is subject to U.S. law.
We collect personal information about you and CPNI in various ways. We may also obtain information from other sources and may combine it with information we collect about you.
The personal information we collect includes information you give us such as name, postal address, telephone number, e-mail address, date of birth, social security number or other government identification number, demographics, activities, location information, and personal preferences. You may give us information in a variety of ways such as when you sign up for Services, communicate with customer care or register on one of our websites. Personal information does not include information that is not used to identify you including aggregate or anonymous information. We (or one of our service providers on our behalf) may also collect your payment card information.
We automatically receive certain types of information whenever you use our Services. We may collect information about your device, your computer, and online activities. For example, we collect your device's and computer's IP address, the date and time of your access and the type of browser you use. We also collect information about your device's and computer's operating system, your location, and the website from which you came and then went and websites you visit on your device. We may link information we automatically collect with personal information, such as information you give us at registration or check out.
Information we collect when we provide you with Services includes when your wireless device is turned on, how your device is functioning, device signal strength, where it is located, what device you are using, what you have purchased or downloaded with your device (including any applications), how and to what extent you are using it, what sites you visit, and other CPNI.
Regarding your payment card information, we may use third party providers to automatically update and collect your payment card information.
We may also keep records of your communications with us, such as recordings of calls to customer service, emails, text messages, website chat tools, etc.
We use your personal and payment information for a variety of purposes, including providing you with Services. We use your personal and payment information to do things like:
You have a right, and Flash Wireless has a duty, under the law to ensure the confidentiality of CPNI. Subject to your permission, Flash Wireless may use your CPNI to market additional communications and data products and services similar to the types currently purchased from us. For example, Flash Wireless may market, among other product and services:
Again, subject to your permission, Flash Wireless may contact you to market additional products and services we and our partners sell.
Flash Wireless also discloses your CPNI as required by law (see "Information We Share" below). And, to provide service, we may use and disclose CPNI to our agents and independent contractors, but we restrict their use and limit disclosure of CPNI for purposes of providing service or to market products and services as previously described. We will also prohibit the third party from further disclosing the CPNI except as required by law and will require the third party to implement safeguards to protect the confidentiality of the CPNI.
We may share information that is anonymized or in an aggregated form that does not directly identify you. We do not share your personal or payment information or CPNI with third parties other than as follows and, with respect to CPNI, subject to the foregoing section labeled "Customer Proprietary Network Information":
We may offer group accounts to business and government customers, family customers and other group account holders ("Group Accounts"). The account holder for Group Accounts is the entity or person that buys the service or product for its employees, family members or other authorized users. You (as the user of a device) may receive service, certain pricing, terms or other benefits through a Group Account with us. We may share with the Group Account holder customer registration and other information related to your use of our services.
We may share information with other third parties with your consent. For example, you may agree to our sharing your information with other third parties to hear about their products and services. Use of the information you agree to share will be subject to those third parties' separate privacy policies.
Information may be disclosed as part of any merger, acquisition, sale of company assets or transition of service to another provider. In the unlikely event of an insolvency, bankruptcy or receivership, information may also be transferred as a business asset.
Protection of Flash Wireless and others. We may access, monitor, use or disclose your information or communications to do things like:
We maintain a variety of physical, electronic, and procedural safeguards. These safeguards help protect your information from loss, misuse and unauthorized access, disclosure, alteration and destruction. You can learn more about how you can protect your information by reviewing our FAQs.
We may offer you choices regarding how we contact you for marketing related communications and whether we use information regarding your online activities for marketing purposes. If applicable, visit myflashwireless.com to learn about ways to register your privacy preferences with us. When we offer a do not contact feature, you may register a do not contact request by calling customer care or sending an email to customer care at the email address specified on myflashwireless.com. If you register a do-not-contact request, we may still contact you for non-promotional purposes, such as emails about your accounts or our ongoing business relations. If you disable cookies on your Internet browser, you also may stop some collection and use of data when you visit our web sites. If you would like to change certain Flash Wireless account information, you may create an online account and manage your account online. For more information, visit myflashwireless.com
If you have any questions about, or complaints that concern, this Policy, please call us at Flash Wireless's customer care number at 1-888-226-2141 or email us at the email address found on myflashwireless.com. If you prefer, you may also write us at the address for customer service found on myflashwireless.com. To send us a legal notice relating to this Policy, send it to our legal notices address listed in, and by the method specified in the "Incident Reporting" section of the Acceptable Use Policy.
We may change this Policy at any time. When we change the Policy we will give notice by changing the date it was last updated or as required by law.
California Civil Code Section 1798.83 allows our California customers to request the categories of personal information Flash Wireless shared with its affiliates during the previous calendar year. To make your request, send an email to the email address found for customer service on myflashwireless.com. Written requests may be sent to customer service at the address found for customer service on myflashwireless.com. Flash Wireless will use its best efforts to respond to these requests within 30 days. Requests that come to Flash Wireless by other means may result in a delayed response.